Coordinated Entry System (CES)

The Coordinated Entry System (CES) is an efficient network of care, helping individuals and families resolve their housing crises by accessing valuable resources in an equitable, person-centered, and transparent manner.

About CES

The Coordinated Entry System (CES) is a list of all of the people in the region experiencing homelessness, prioritized by community standards, to be referred to available housing inventory. CES is a process of community collaboration where service providers utilize creative strategies to help meet people’s needs. The Coordinated Entry System is embedded in the work that direct service providers offer at access points throughout the community. This can include homeless dedicated sites that offer emergency shelter, meals, laundry services, day centers, and support.

Individuals and families experiencing a housing crisis should contact 2-1-1 or connect with a homeless outreach worker to explore their housing options. Throughout ongoing interactions with a homeless dedicated service providers, information about needs and vulnerabilities will be gathered to see if CES is an appropriate fit to support the individual/ family in resolving their homelessness.

The Coordinated Entry System is a HUD mandated process that standardizes the steps of moving towards housing. The RTFH works as a third-party entity to make unbiased referrals to housing resources in an equitable way. The process of prioritizing who will be served is informed by the CES Policies and Procedures.

CES Policies and Procedures

CES User Resources

All training videos and materials, forms, and workflows are only accessible by parties who have been or need to be trained in navigating the CES with clients and within Clarity. You may view the HUD CES 101 Brief Presentation for a general overview.

CES Training

CES Workflow in Clarity Training

Any HMIS User who needs access to enter data related to the Coordinated Entry System (CES) in Clarity (including entering information into the CES Triage Tool for clients you are working with and/or accepting referrals to a permanent housing program) must attend a CES Workflow in Clarity Training session before being granted access.

Due to the recent COVID-19 crisis, RTFH canceled all in-person CES New User trainings and postponed the availability of future trainings.  We understand that there is a need for new staff to get trained in order to best serve our homeless community though this crisis and beyond.  For this reason, the CES team has prepared a recorded webinar that is now available.  In order to gain access to CES 2.0 in Clarity, providers will need to be active in HMIS, view the Webinar and complete the CES New User online quiz with a score of 90% or better.

1) Recorded CES New User Training Webinar:  View the recorded CES New User Training Webinar session

2) CES New User Training Quiz
3) A quick reference guide is available to review as you listen to the Webinar’s section on adding a Triage Tool to a client’s profile.  You can find that document here.

Latest CES Documents

CES Access Sites


2019 CES FAQ’s


All CES documents >

Latest CES Updates

All updates >

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DIAL 2-1-1

If you need immediate assistance, please call 2-1-1 for information on resources and services near you.

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